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Managing Global Teams – insights by Infosys

Posted by: Vipul
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Today, Jitin Goyal (Vice President and Head of Banking & Capital Markets Group) from Infosys spoke to members of the Technology and Emerging Markets clubs about managing teams that are culturally and geographically disparate. He had some interesting insights and gave us a true feel for what it’s like to work across continents. This theme is very central to the diversity values that London Business School strives to instil.

What are teams at Infosys, and most global IT companies, like? There will typically be a large client in the U.S. or Western Europe. The client will be supported by CFGs (Client Facing Groups) and Consultants in those countries. The consultants will typically work in close contact with delivery teams in countries like India, China, Mexico and even Canada. This global model, along with its many advantages, creates some problems. How do you get people in Japan, Poland and California on the same conference call? How do you get Portuguese speaking programmers and French speaking consultants to communicate effectively? How do you break cultural stereotypes? I’ll give some examples here, but if you want the full low-down on Jitin’s talk, drop me an email.

What does “6 AM Pacific” mean to you? Jitin reckons that’s the best time for conference calls! Since it’s day time in most of the World, except for Pacific islands, people in all countries can join the call! This also means that people in Australia will have work pretty late at night, while people in California will have to brush their teeth while talking. Does this mean one has to work from 6 AM to 11PM? No, it means that work has to be divided into small chunks done throughout the day. You could take a call from 6 to 8, then go eat breakfast with the family, and arrive in the office at 10. Perhaps, leave the office at 4, pick up your kids from school, and get back to online meetings at 8 from home. Flexibility is the key!

Get a first life! Facebook, Myspace, Second Life, Skype, Instant Messaging – are all very central to our lives. Companies like Infosys are realizing the potential of these tools and are increasingly using them to encourage employee teaming and communication. But we must learn to take a step back from time to time.I personally get the jitters if I haven’t checked facebook for 2 hours! If we get too involved in virtual reality and ignore real-reality, we can get into trouble. Jitin quoted the case of the man whose wife divorced him because his SecondLife avatar was having a virtual affair!

In conclusion, Jitin pressed home the point that global teaming can be challenging but is being managed well by companies like Infosys. For those of us considering careers in consulting or even general management at global firms, the lessons from Infosys are invaluable. Infosys is a NASDAQ listed company with 100,000 employees across 26 countries. Visit their website: http://www.infosys.com. To stay up-to-date about more such events, bookmark the tech club blog: http://lbstechclub.blogspot.com/

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